Terms and Conditions

Important information

Here listed are the terms and conditions “T & Cs” for “RoostDH Limited, trading as Ride Morzine”, hereafter referred to as “Ride Morzine”. “Booking Form” means the electronic booking form incorporating these T&Cs that the Group Leader and each person in the group electronically agree to. “Group Leader” means the person set out as such in the Booking Form.
Agreement

Booking Terms and Conditions

CONTRACT
1.1 The T & Cs contained in this document together with your Booking Form comprise the contract between Ride Morzine and all persons listed on the Booking Form and is deemed to have been made at its office – RoostDH Limited, Lynton House, 7-12 Tavistock Square, London WC1H 9BQ. 1.2 The lead booking name/group leader on the booking form is hereafter referred to as the “Client” or “You” and is responsible, on behalf of all members of the party named on the booking form, for all matters relating to the booking. 1.3 In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include (but are not limited to) war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

CONFIRMATION OF BOOKING
2.1 By sending your holiday deposit (30% of the total holiday cost), you accept on behalf of all your party the terms of these booking conditions. A contract will exist after we issue the booking form. The booking deposit is non-refundable but may be claimable on insurance subject to terms. 2.2 The balance of the price of your holiday must be paid at least 8 weeks prior to the date of departure. If the balance is not paid on time, we reserve the right to cancel your holiday, retain your booking deposit and apply cancellation charges. Payment in full for bookings made within 8 weeks of the departure date must accompany the booking form.

FINANCIAL SECURITY
3.1 Your booking deposit and balance of the holiday cost are held in a client account until You return from holiday. This means your money will be refunded if your holiday does not take place for reason of our insolvency.

CANCELLATION OR ALTERATION
4.1 The Client may, by notice via email, cancel his booking at any time. In the event of cancellation after the booking has been confirmed, the following cancellation charges are payable;

56 days or more prior to departure = loss of booking deposit
36-55 days = 50% of the total cost of the holiday
22-35 days = 75% of the total cost of the holiday
0-21 days = 100% of the total cost of the holiday

4.2 Cancellation must be emailed by the Client and will be acknowledged by RIDE MORZINE (info@ridemorzine.com). 4.3

RIDE MORZINE will attempt to comply with any request for an amendment to a booking made after the booking has been confirmed, but cannot undertake that it will do so. An administration fee of £15.00 per person may be charged if an amendment is accepted. 4.4 RIDE MORZINE reserves the right, after the date that payment of the balance becomes due, to cancel any holiday or make alterations to any element of the holiday whenever circumstances beyond its control amounting to force majeure render such cancellation or such alteration unavoidable or (without prejudice to RIDE MORZINE’s other rights) if the Client defaults in payment of the balance of the price due. 4.5 If RIDE MORZINE cancels or makes any material alteration to the holiday, it will inform the Client as soon as is reasonably practicable and will offer the Client, in the case of alteration, the choice of accepting the alteration, which must be of comparable standard, if available, or in either case, a prompt and full refund of all money paid (except insurance premiums).

ACCOMMODATION
5.1 The accommodation provided is only for the use of Clients shown on the booking form and sub-letting, sharing or assignment is prohibited. 5.2 The rental period shall commence at 4pm on the first day and finish at 10am on the last day. The Client’s co-operation in complying with this request would be greatly appreciated in order that the properties may be prepared for incoming guests. 5.3 A security deposit of £200 per apartment, or £200 per chalet, for every rental property is required in case of, for example, damage to the property or its contents. This must be paid on arrival by cash. The sum reserved by this clause shall not limit the client’s liability to RIDE MORZINE. RIDE MORZINE will account to the Client for the security deposit on arrival and refund the balance at departure after having checked the property and its contents. Depending on the client’s travel arrangements, it may be necessary to refund the deposit by post. In this case, the deposit will be refunded by bank transfer in the week following the end of the holiday.

DAMAGES
6.1 All damages and breakages will be charged to the Client and must be paid for before vacating the accommodation. The Client undertakes to behave in an orderly fashion and not to disrupt the enjoyment of other Clients or in any way harm the reputation of RIDE MORZINE. The holiday of any Client in breach of this clause shall be terminated forthwith and RIDE MORZINE shall have no further contractual obligations towards him or her. 6.2 RIDE MORZINE reserves the right to make a retention from the security deposit to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

COMPLAINTS
7.1 If, during the course of the holiday the Client has reasons for complaint or dissatisfaction, he/she should contact RIDE MORZINE as soon as possible in order that immediate remedial action may be taken. 7.2 Any complaints after the end of the holiday should be made via email to RIDE MORZINE within 28 days of the end of the holiday.

LIABILITY
8.1 RIDE MORZINE agrees to use all reasonable endeavors to provide the booked holiday as described, but will not be responsible if, having used all reasonable endeavors, it is unable to do so. 8.2 RIDE MORZINE accepts no liability (except where RIDE MORZINE is proved not to have used due diligence) for any loss or damage incurred or suffered by any Client in connection with any mode of transport in any way arising out of the holiday. 8.3 All baggage and personal possessions remain at all times and in all circumstances at the owner’s risk except where RIDE MORZINE has proved not to have used due diligence. 8.4 Whilst RIDE MORZINE uses due diligence in its efforts to ensure that all descriptions of, or any information in relation to, holidays supplied to Clients are accurate, it shall not be liable in the event that an aspect of the holiday fails to comply with any description of information even if the Client specifically relied on that particular aspect in choosing or booking the holiday, provided RIDE MORZINE has used due diligence. 8.5 RIDE MORZINE shall not be liable for any loss or damage arising in connection with the holiday caused by any matter outside the reasonable control of RIDE MORZINE including (but not limited to) Acts of God, war, civil disturbance, strikes or other industrial action, acts of government, failure of public services (e.g. water and electricity), failure of mechanical equipment such as boilers, electrical equipment or ski lifts, although RIDE MORZINE will use due diligence to remedy such failures. 8.6 Under no circumstances shall RIDE MORZINE’s liability to the Client exceed the amount paid by the Client to RIDE MORZINE for the rental period.

MOUNTAIN BIKING WITH RIDE MORZINE
9.1 All riders ride entirely at their own risk and RIDE MORZINE staff cannot be held responsible for any injuries sustained whilst riding. All clients must be covered by an appropriate insurance policy that covers mountain biking. RIDE MORZINE staff are not qualified as mountain guides or mountain bike guides in France. We can only give advice on suggested routes and their difficulties. Clients must make their own judgments as to their individual abilities.

COMPANY VEHICLES
10.1 Any Client traveling in a RIDE MORZINE company vehicle does so at his or her own risk. It is a complementary service and while we will try to maintain it, it may be withdrawn due to circumstances beyond our control.

AIRPORT TRANSFER
11.1 Where an Airport Transfer Company provides the transfer the contract is entirely between the Client and the Airport Transfer Company and is subject to the Airport Transfer Companies terms and conditions. Ride Morzine has no liability or obligation arising from the contract between the Client and the Airport Transfer Company.

FERRY CROSSINGS
12.1 We cannot accept any liability for the cancellation of your ferry or any delay in its service, to or from the UK, whether this is caused by adverse weather conditions, mechanical breakdown, rescheduling of times by the operator or authorities, strike, industrial action or otherwise. In the event of such a cancellation or delay, you must make your own arrangements for meals and accommodation if required. RIDE MORZINE does not provide these for you. Please note that in certain circumstances, you may be able to make a claim under your insurance policy.

Flights
13.1 We cannot accept any liability for the cancellation of your flight or any delay in its service, to or from the UK, whether this is caused by adverse weather conditions, mechanical breakdown, rescheduling of times by the operator or authorities, strike, industrial action or otherwise. In the event of such a cancellation or delay, you must make your own arrangements for meals and accommodation if required. RIDE MORZINE does not provide these for you. Please note that in certain circumstances, you may be able to make a claim under your insurance policy.

14. CREDIT CARD PAYMENT
14.1 Payment by credit cards will automatically have a 2% bank handling charge levied. This contract shall be governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in England.

INSURANCE
15.1 Mountain biking, Skiing and Snowboarding and other winter and summer activities can be dangerous. Therefore you MUST be insured before partaking in a Ride Morzine holiday. 15.2 It is up to the Client to ensure that each member of the group has all their own necessary medical and travel insurance documents to cover themselves fully before embarking on the holiday. 15.2 Clients personal possessions are not covered by “Ride Morzine” insurance. This includes but is not limited to bikes, skis, snowboards hired from “Ride Morzine” or a third party.